Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Rauxdata platform, including the dashboard, widget, and API (collectively, the “Service”), operated by Rauxdata (“we”, “us”, or “our”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Rauxdata is a post-purchase survey and attribution platform for e-commerce merchants. It collects zero-party data from end customers through a survey widget installed on the merchant's store, and provides analytics to help merchants understand their acquisition channels.

2. Accounts and Eligibility

You must be at least 18 years old and have the legal authority to enter into contracts on behalf of yourself or your organization. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

You may not create accounts for the purpose of automated data collection, circumventing usage limits, or reselling access to the Service without our prior written consent.

3. Subscriptions and Billing

Access to certain features requires a paid subscription. Subscriptions are billed in advance on a monthly or annual basis depending on your plan. All fees are in USD and are non-refundable except as required by law or expressly stated in these Terms.

We use Stripe to process payments. Your payment information is stored and processed by Stripe and is subject to Stripe's Privacy Policy. We do not store full card numbers on our servers.

We reserve the right to change pricing with at least 30 days' notice. If you disagree with a price change, you may cancel your subscription before the new price takes effect. Continued use after the change constitutes acceptance.

For billing questions, contact [email protected].

4. Acceptable Use

You agree not to use the Service to:

• Collect data in a manner that violates applicable privacy laws or your own privacy policy.
• Survey end customers without a legitimate transactional relationship (e.g. spam).
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Attempt to gain unauthorized access to any system or network connected to the Service.
• Use the Service in any way that could damage, disable, overburden, or impair it, including automated scraping or flooding of the API beyond documented rate limits.
• Transmit any malicious code, viruses, or any code of a destructive nature through the widget or API.
• Resell or sublicense access to the Service without our prior written consent.

5. Merchant Data and Workspace Profiles

When you register, we may ask for profile information about your business (industry, revenue range, platform, etc.). This data is used to improve the platform and, in the future, to provide anonymized benchmarking features. We do not sell this information to third parties.

You retain ownership of all data you upload or generate through the Service (“Merchant Data”). You grant us a limited, worldwide, non-exclusive license to host, process, and display Merchant Data solely to provide the Service.

6. End-Customer Survey Data

The Service collects survey responses and attribution signals (UTM parameters, device type, country, order metadata) from your end customers through the Rauxdata widget installed on your store.

You are the data controller for your end customers' data. Rauxdata acts as a data processor on your behalf, processing end-customer data only as instructed by you and as described in our Privacy Policy. You are responsible for:

• Ensuring your privacy policy discloses the collection of post-purchase survey data and the use of the Rauxdata widget.
• Obtaining any required consents from end customers under applicable law (GDPR, CCPA, LGPD, etc.).
• Complying with data subject rights requests (access, deletion, portability) that relate to your end customers.

If you optionally pass customer identifiers (e.g. customerId or hashed email) through the widget, you represent that you have the right to share such information and that doing so does not violate any applicable law or third-party agreement.

7. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by Rauxdata and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our name, logo, or trademarks without prior written consent.

Subject to your compliance with these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party.

9. Service Availability

We strive to keep the Service available and operational but do not guarantee 100% uptime. We may perform scheduled or emergency maintenance that temporarily interrupts access. We will make reasonable efforts to notify users in advance of planned downtime.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RAUXDATA, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Rauxdata and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your Merchant Data; (c) your violation of any third-party right, including any privacy or intellectual property right; or (d) your violation of any applicable law.

13. Termination

You may cancel your account at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or if we determine in our sole discretion that continued access poses a risk to the Service or other users. Upon termination, your right to use the Service ceases immediately.

Sections 5, 6, 7, 10, 11, 12, and 15 survive termination of these Terms.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the dashboard at least 14 days before the new terms take effect. Your continued use of the Service after the effective date constitutes acceptance.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Rauxdata is established, without regard to its conflict-of-law provisions. Any dispute arising under these Terms shall first be attempted to be resolved by good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the courts of competent jurisdiction.

16. Miscellaneous

These Terms constitute the entire agreement between you and Rauxdata regarding the Service and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver of that right.

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.

Contact

Questions about these Terms? Email us at [email protected] or [email protected].